FREQUENTLY ASKED QUESTIONS

Here you will find all the answers to all your questions, if not you can contact us, we will be happy to help you.

 

FAQs about the company

Is Mallorca Free Tour a local company?

Yes, Mallorca Free Tour is a small local company that was born in 2014 in Palma. Since then we have been organising guided tours (with a free tour system and private tours) in Palma and villages of Mallorca always with local and official guides.

We are not a platform or an intermediary for guided tours.

Are they official tour guides?

Yes. To work as a guide in the Balearic Islands, it is an essential requirement to have an official guide card issued by the Government of the Balearic Islands. The current law is Decree Law 08/2020, of May 13.

They also have the option (voluntarily) of belonging to non-profit organizations, such as the College of Tourist Guides of the Balearic Islands (COGTIB) or the Balearic Association of Tourist Guides (ABGT).

FAQs about the free tour system

How does the free tour system work?

A free tour is a system of guided visits where the client is the one who decides the price of the guide’s work at the end of the route.

FREE of free price, not free.

FAQs about the payment methods

What payment methods can I use?

At the end of each visit, you can make your contribution in different ways and in a way that is most convenient for you: cash, payment by bizum or credit card.

Can you issue an invoice or receipt?

Yes. You can request an invoice or received at the end of the visit or by mail ().

FAQs about the walking tours

What is the meeting point of the free walking tours?

For our free tour visits we have permanent meeting points:

Free Tour “Old Town of Palma” (11:00 am) – Parc de la Mar Tourist Office (between the great lake and Ave. Antoni Maura).

Free Tour “Mysteries and Legends of Palma” (18:30) – Plaza Mayor de Palma.

In which languages are free tours offered?

In English and Spanish. Always separate groups.

What is the schedule of the free tours?

We currently offer two free walking tours

Free Tour “Old Town of Palma” from Monday to Saturday at 11 AM

Free Tour “Mysteries and Legends of Palma” on Fridays and Saturdays at 6:30 PM

How long are the free tours?

The tours are about 2 hours.

Is there a minimum age to participate in the free tour visits?

No. There is no minimum age requirement.

Are the visits suitable for people with reduced mobility?

Yes. We have different alternative routes for our guided tours to make the visit much more comfortable for people with reduced mobility.

How can I book a walking tour?

You can book free tours and private walking tours through our page (www.mallorcafreetour.com), through the contact form or telephone +34 683 31 71 92.

Do you organise private tours?

Yes. We also organize guided tours with a fixed price (you can check them in our premium tours section) and private guided tours for families, groups of friends and companies and schools.

Do you offer discounts for children or groups?

Yes. Contact us and we will be happy to inform you about discounts for groups and children.

FAQs about the COVID-19 secury measures

What security measures are taken during COVID -19?

Small groups always by what the Government of the Balearic Islands dictates, use of a mask by all our guides and clients, safety distance of 1.5 meters and meticulous hand cleaning with hydroalcoholic gel.

You can check here all the measurements here.

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